Fluidify

Incident Lifecycle

Every incident in Fluidify Regen moves through a defined lifecycle. Each transition is recorded on an immutable timeline — nothing is deleted, everything is auditable.

States

triggered → acknowledged → resolved
State Meaning
Triggered Incident created — either automatically from an alert or manually. A Slack channel is opened and the team is notified.
Acknowledged Someone is actively working it. The on-call escalation timer stops.
Resolved The incident is closed. Timeline is sealed. Post-mortem can be drafted.

Creating an incident

Automatically — when a firing alert matches a routing rule with action "Create incident". Regen sets the title from the alert name, severity from the alert severity, and links the alert.

From Slack:

/incident new Payments API returning 500s

From the UI — click New Incident on the Incidents page.

Via API:

curl -X POST https://your-domain.com/api/v1/incidents \
  -H "Content-Type: application/json" \
  -d '{
    "title": "Payments API returning 500s",
    "severity": "critical"
  }'

Acknowledging

From Slack (in the incident channel):

/incident ack

or click Acknowledge in the Adaptive Card.

From the UI — click Acknowledge on the incident detail page.

Via API:

curl -X PATCH https://your-domain.com/api/v1/incidents/:id \
  -d '{"status": "acknowledged"}'

Resolving

From Slack:

/incident resolve

From the UI — click Resolve on the incident detail page.

Via API:

curl -X PATCH https://your-domain.com/api/v1/incidents/:id \
  -d '{"status": "resolved"}'

When resolved, Regen:

  1. Sets resolved_at timestamp
  2. Adds a timeline entry
  3. Posts the resolution to the Slack channel
  4. Renames the channel to [RESOLVED] #inc-042-...
  5. Calculates MTTR

The Timeline

Every action on an incident is recorded as an immutable timeline entry:

Entry type Created by
status_changed Any status transition
message Notes added via Slack or UI
alert_linked When an alert is associated
commander_assigned When incident lead is set
ai_summary When AI generates a summary

Timeline entries cannot be edited or deleted. This is intentional — it preserves a trustworthy audit trail.

Severity levels

Severity Meaning
Critical Production down, data loss risk, major customer impact
High Significant degradation, partial outage
Medium Minor degradation, workaround available
Low Cosmetic issue, no user impact

Severity can be updated at any time during the incident lifecycle.

Incident commander

Each incident can have one commander — the person leading the response. Assign from Slack with Make me Lead or from the UI.

The commander is displayed prominently on the incident and in the Slack channel description.

AI assistance

When OpenAI is configured, Regen can:

  • Summarize — compress the timeline and Slack thread into a concise summary
  • Handoff digest — generate a status update for shift handoffs
  • Draft post-mortem — after resolution, generate a structured post-mortem from the timeline

Trigger from the incident detail page or via API.

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