Refund Policy

This Refund Policy ("Policy") applies to paid subscriptions to the FluidifyAI SRE Suite, comprising the Pro, Business, and Enterprise tiers (together, the "Paid Tiers"). This Policy does not apply to the free, open-source, self-hosted tier of Regen, which carries no charge. Capitalised terms used but not defined in this Policy have the meanings given to them in the Company's Terms & Conditions.

1. No Refunds; Cancellation

1.1 Subscription charges, including monthly and annual plan fees and any credit or storage overage charges, are non-refundable. This applies irrespective of the User's level of usage, and irrespective of whether the subscription is cancelled by the User or terminated by the Company for breach of the Terms & Conditions.

1.2 A User may cancel its subscription at any time. Cancellation shall stop future billing but shall not result in a refund of charges already incurred for the then-current billing period. The User shall retain access to the Paid Tier for which it has already paid until the end of the applicable billing period.

2. Billing Errors

2.1 Where a User believes it has been charged in error, including as a result of a duplicate charge, an incorrect amount, or a charge levied after cancellation, the User shall notify the Company at contact@fluidify.ai within thirty (30) days of the disputed charge. The Company shall investigate any such notification and, where it confirms an error attributable to the Company, shall refund the erroneous amount in full.

3. Downgrades

3.1 A downgrade from a higher Paid Tier to a lower tier, or to the free tier, shall take effect at the end of the then-current billing period. The Company does not issue partial refunds for the unused portion of a billing period on account of a mid-cycle downgrade.

4. Enterprise Agreements

4.1 Enterprise subscriptions are governed by the payment and refund terms set out in the applicable signed order form or master services agreement. Where such an agreement conflicts with this Policy, the signed agreement shall prevail.

5. Chargebacks

5.1 A User should contact the Company prior to initiating a chargeback with its card issuer or bank, as billing disputes can typically be resolved more efficiently through direct contact. An account subject to an open chargeback dispute may be suspended pending its resolution.

6. Amendments

6.1 The Company may amend this Policy from time to time. The date of the most recent revision is indicated at the top of this page. Continued use of the Services following the posting of an amendment constitutes acceptance of the amended Policy.

7. Contact

7.1 Billing enquiries and refund requests should be directed to contact@fluidify.ai.