Refund Policy

This Refund Policy applies to paid subscriptions to the FluidifyAI SRE Suite (Pro, Business, and Enterprise tiers). It does not apply to Regen and Neuri's free, open-source, self-hosted tier, which carries no charge.

1. No refunds, cancel anytime

Subscription charges - including monthly and annual plan fees, and any credit or storage overage charges - are non-refundable. This applies regardless of usage level, and whether the subscription is cancelled by you or terminated by us for a violation of our Terms & Conditions.

You may cancel your subscription at any time. Cancellation stops future billing but does not refund charges already incurred for the current billing period. You retain access to your paid tier until the end of the period you have already paid for.

2. Annual plans

The same rule applies to plans billed annually: the annual fee is non-refundable once charged, regardless of how much of the year remains when you cancel. Cancelling an annual plan stops the next year's renewal, and you keep access to your paid tier through the end of the year you have already paid for. We do not issue partial-year refunds for early cancellation.

3. Billing errors

If you believe you were charged in error - for example, a duplicate charge, an incorrect amount, or a charge after you cancelled - contact us at contact@fluidify.ai within 30 days of the charge. We will investigate and, where we confirm an error on our part, correct it with a full refund of the erroneous amount.

4. Downgrades

Downgrading from a higher tier to a lower tier (or to the free tier) takes effect at the end of your current billing period. We do not issue partial refunds for the unused portion of a billing period when you downgrade mid-cycle.

5. Enterprise agreements

Enterprise subscriptions are governed by the payment and refund terms in the signed order form or master services agreement for that engagement. Where those terms conflict with this policy, the signed agreement controls.

6. Chargebacks

Please contact us before initiating a chargeback with your bank or card provider - we can typically resolve billing issues faster directly. Accounts with an open chargeback may be suspended while the dispute is investigated.

7. Changes to this policy

We may update this Refund Policy from time to time. We will update the "Last updated" date at the top of this page when we do. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

8. Contact

Billing questions or refund requests should be directed to contact@fluidify.ai.